The The Influence of Motivation, Communication and Work Environment on Remote Work Satisfaction in PT Employees. Smartfren Yogyakarta
Abstract
The purpose of this study was to determine the effect of Motivation, communication and work environment on Remote Work Satisfaction at PT Smartfren Yogyakarta which has motivation problems from fellow coworkers resulting in a lack of enthusiasm in employees, besides the lack of good communication between fellow employees resulting in a lack of support between employees with each other. The sample used in this study was 82 employees. the method used to collect data by distributing questionnaires is done through distributing questions arranged in a collection to respondents. The method used to collect data by means of observing or reviewing carefully and directly at the research location to find out the conditions that occur.Based on the results of the research conducted, the following conclusions can be drawn: There is a significant positive influence between motivation and work environment on Remote Work Satisfaction in employees of PT Smartfren Yogyakarta and there is a communication that is not significant positive on Remote Work Satisfaction in employees of PT Smartfren Yogyakarta.
Keywords: Motivation; Communication; Work environment; Remote work satisfaction
References
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Aritonang, Kromei L., Nira Fadilah, Tomy A. Aritonang, and Okta V. Saragih. 2019. "The Influence of Career Development and Physical Work Environment on Employee Job Satisfaction at Pt. Sinar Sosro.” Journal of Management 5(1): 53–60.
Astuti, Rini, and Iverizkinawati. 2018. "The Influence of Leadership and Work Environment on Employee Job Satisfaction at PT. Sarana Agro Nusantara Medan” 6 (1): 26–41.
Damsjik, Rasfiani. 2017. "The Influence of the Physical Work Environment, Motivation and Communication on Employee Job Satisfaction at the Donggala Regency Regional Development Planning Agency (Bappeda) Office." Catalog 5 (1): 99–108.
Dhermawan, A. 2012. "The Influence of Motivation, Work Environment, Competency, and Compensation on Job Satisfaction and Employee Performance in the Bali Province Public Works Office Environment." Journal of Management, Business Strategy and Entrepreneurship 6 (2): 173–83.
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Irma, Ade, and Muhammad Yusuf. 2020. "The Effect of Work Environment on Employee Job Satisfaction Effect of Work Environment on Employee Job Satisfaction" 12 (2): 253–58.
Julfiyati, Ira. 2023. "The Influence of Communication and Motivation on Employee Job Satisfaction at the Bima Regency Public Works and Spatial Planning Office" 1 (3): 321–30.
Kim, Yeon Hee, Soo Il Shin, Hye Kyung Kim, Myunghee Jun, and Michael Wreen. 2023. "Advanced Practice Nurses' Organization Commitment: Impact of Job Environment, Job Satisfaction, and Person-Organization Fit." Asian Nursing Research 17(2): 91–101. https://doi.org/10.1016/j.anr.2023.03.002.
Kristanti, Erlina. 2017. "The Influence of the Physical Work Environment and Non-Physical Work Environment on Job Stress and Its Impact on Employee Performance (Study at the Mojokerto City Samsat Joint Office)." Journal of Management Science 5 (1): 1–10.
Kurniati, Titi, and Jaenab Jaenab. 2020. "The Influence of the Physical Work Environment on Employee Job Satisfaction at the Bima City Library Service." SULTANIST: Journal of Management And Finance 8 (1): 79–84. https://doi.org/10.37403/sultanist.v8i1.195.
Lestari, Utami Puji, Ella Anastasya Sinambela, Rahayu Mardikaningsih, and Didit Dafriendly. 2020. "The Influence of Self-Efficacy and Work Environment on Employee Job Satisfaction." Journal of Sharia Economics & Economics 3 (2): 529–36.
Liu, Yongli, Wei Wang, and Jing Liu. 2023. “Work-Related Use of Information and Communication Technologies (W_ICTs) and Job Satisfaction of Kindergarten Teachers: A Moderated Mediation Model.” Acta Psychologica 237 (November 2022): 103947. https://doi.org/10.1016/j.actpsy.2023.103947.
Mawardi, Syamsi, Arsid Arsid, and Wahyudi Wahyudi. 2021. "Analysis of feelings of pleasure (satisfaction) with work results as measured through communication, efficacy and self-esteem." Scientific Journal Of Reflection: Economics, Accounting, Management and Business 4 (4): 850–58. https://doi.org/10.37481/sjr.v4i4.405.
Mgaiwa, Samson John. 2021. “Academics’ Job Satisfaction in Tanzania’s Higher Education: The Role of Perceived Work Environment.” Social Sciences & Humanities Open 4 (1): 100143. https://doi.org/10.1016/j.ssaho.2021.100143.
Milana, Virtanen. 2020. “The Impact of Remote Working on Employees' Work Motivation & Ability to Work.” Online, no. October. https://www.theseus.fi/bitstream/handle/10024/146232/thesis.pdf?sequence=1.
Mubaroqah, and M Yusuf. 2020. "The Influence of Work Motivation on Employee Job Satisfaction." Journal of Economics and Business Mulawarman University 17 (2): 222.
Muhraweni, Rasyid, Gunawan. 2017. "The Influence of Physical Work Environment, Non-Physical Work Environment and Communication on Employee Job Satisfaction in the General Section of the Regional Secretariat of Soppeng Regency (The Influence of Physical Work Environment, Non-Physical Work Environment and Communication To." Mirai Management Journal 02 (01): 55–70.
Munir, Muhammad Fachmi, Amar Sani. 2020. "The Effect of Discipline and Communication on Employees with Mediating Variable Job Satisfaction." Mirai Management Journal 5 (2): 2597-4084 ISSN.
Ninaus, Katharina, Sandra Diehl, and Ralf Terlutter. 2021. “Employee Perceptions of Information and Communication Technologies in Work Life, Perceived Burnout, Job Satisfaction and the Role of Work-Family Balance.” Journal of Business Research 136: 652–66. https://doi.org/10.1016/j.jbusres.2021.08.007.
Nisa, Indah Choirun, Rooswidjajani Rooswidjajani, and Yuntawati Fristin. 2019. "The Effect of Communication and Physical Work Environment on Employee Performance." Journal of Business And Management 5 (2): 198–203. https://doi.org/10.26905/jbm.v5i2.2663.
Parimita, Widya, Siti Khoiriyah, and Agung Wahyu Handaru. 2018. "The Influence of Work Motivation and Compensation on Job Satisfaction of PT Tridaya Eramina Bahari Employees." JRMSI - Indonesian Science Management Research Journal 9 (1): 125–44. https://doi.org/10.21009/jrmsi.009.1.09.
Pono, Nur Fajar, Syamsul Hadi, and Kusuma Chandra Kirana. 2022. "Analysis of the Influence of Work Discipline and Motivation and the Physical Work Environment on Employee Performance Through OCB in the Yogyakarta Special Region Manpower and Transmigration Service." Journal of Effective Economics 5 (1): 10. https://doi.org/10.32493/jee.v5i1.23942.
Son and Primary. 2020. "The Impact of Flexible Working Hours, Remote Working, and Work Life Balance to Employee Satisfaction in Banking Industry during the Covid-19 Pandemic Period." Journal of Business Management Review 1(5): 341–53. https://doi.org/10.47153/jbmr15.592020.
Rivaldo, Yandra, and Sri Langgeng Ratnasari. 2020. "The Influence of Leadership and Motivation on Job Satisfaction and Its Impact on Employee Performance." Journal of Dimensions 9(3): 505–15. https://doi.org/10.33373/dms.v9i3.2727.
SA Totalia, A. Hindrayani. 2013. Implementation in the Education and Economic Sector. Yogyakarta: Tree of Light.
Saputra, Agung Aditya. 2021. "The Influence of Compensation, Work Environment and Workload on Employee Job Satisfaction." Technomedia Journal 7 (1): 68–77. https://doi.org/10.33050/tmj.v7i1.1755.
Sembiring. 2021. "'The Mediating Effect of Job Satisfaction on the Influence of Motivation and Work Ability on Employee Performance.'" Master of Management Scientific Journal 4 (1): 131–44.
Sugiono, Edi, and Gloria Ida Lumban Tobing. 2021. "Analysis of the Influence of Leadership, Organizational Culture and Communication on Job Satisfaction and Its Impact on Employee Performance." Journal of Strategic Management and Business Applications 4 (2): 389–400. https://doi.org/10.36407/jmsab.v4i2.413.
Sukarja, Rahmat. 2020. "The Influence of Leadership and Communication on Job Satisfaction and Performance of Riau Province Education Service Employees" VII (2): 270–84.
Tleuken, Aidana, Ali Turkyilmaz, Magzhan Sovetbek, Serdar Durdyev, Mert Guney, Galym Tokazhanov, Lukasz Wiechetek, et al. 2022. “Effects of the Residential Built Environment on Remote Work Productivity and Satisfaction during COVID-19 Lockdowns: An Analysis of Workers' Perceptions.” Building and Environment 219 (April): 109234. https://doi.org/10.1016/j.buildenv.2022.109234.
Vermeir, P., S. Blot, S. Degroote, D. Vandijck, A. Mariman, T. Vanacker, R. Peleman, R. Verhaeghe, and D. Vogelaers. 2018. “Communication Satisfaction and Job Satisfaction among Critical Care Nurses and Their Impact on Burnout and Intentionn to Leave: A Questionnaire Study.” Intensive and Critical Care Nursing 48: 21–27. https://doi.org/10.1016/j.iccn.2018.07.001.
Yasa, I Ketut Manik Swardika, and I Made Artha Wibawa. 2016. "The Influence of Financial Compensation, Communication and Physical Work Environment on Employee Morale." Udayana University Management E-Journal 4 (3): 253408.
Zhang, Jinhua, Rong Huang, Qian Chen, and Guoqing Zhao. 2023. "The Relationships between Supervisor-Subordinate Guanxi, Perceived Supervisor Autonomy Support, Autonomous Motivation, and Employee Job Satisfaction: Evidence from International Hotel Chains in China." International Journal of Hospitality Management 108 (September 2022). https://doi.org/10.1016/j.ijhm.2022.103354.
Zhang, Yi, Feng Wei, and Ian Grey. 2021. “SIEs Motivational CQ on Job Satisfaction: A Two-Study Examination of Power Distance and Role Clarity.” International Journal of Intercultural Relations 80 (December 2019): 158–69. https://doi.org/10.1016/j.ijintrel.2020.11.006.
Agustini, Nur Annisa, and Ninuk Purnaningsih. 2018. "The Influence of Internal Communication in Building Organizational Culture." Journal of Development Communication 16 (1): 89–108. https://doi.org/10.46937/16201825198.
Andruszkiewicz, Anna, and Kruczek and Agnieszka. 2023. “Work Anxiety Factors, Coronavirus Anxiety and Job Satisfaction of Polish Nurses Facing COVID-19 Pandemic Outbreak.” Applied Nursing Research 73 (April): 151721. https://doi.org/10.1016/j.apnr.2023.151721.
Annisa, Nenden Nur, and Fitria Amalia. 2021. "The Role of Job Satisfaction in Mediating Work Family-Conflict and Job Stress on the Performance of Magelang Vocational High School (SMK) Female Teachers When PJJ (Distance Learning) Takes Place During the Covid-19 Pandemic." Magisma: A Scientific Journal IX (2): 152–61. http://jurnal.stiebankbpdjateng.ac.id/jurnal/index.php/magisma/article/view/151%0Ahttp://jurnal.stiebankbpdjateng.ac.id/jurnal/index.php/magisma/article/download/ 151/161.
Aoliso, Adveni, and Hans Lao. 2018. "The Influence of the Work Environment on Employee Job Satisfaction at PT. TASPEN (Persero) Kupang Branch Office." BISMAN, Journal of Business & Management m (1). https://doi.org/10.35697/jrbi.v3i2.937.
Aprillina, Nona, and Ismail Razak. 2021. "The Influence of Communication, Work Environment and Workload on Employee Job Satisfaction at Pt. Kreasikreatif ACCESSASISINDO Jakarta.” Journal of Economics and Industry 22 (3). https://doi.org/10.35137/jei.v22i3.612.
Ardiansyah, Dimas Okta. 2016. "The Effect of Communication on Employee Performance Mediated by Job Satisfaction." Journal of Business And Management 3(1): 16–30. https://media.neliti.com/media/publications/75118-ID- Influence-komunikasi-terhadap-kinerja-kar.pdf.
Arikunto, S. 2010. Research Procedures, a Practical Approach. Jakarta: Rineka Cipta.
Aritonang, Kromei L., Nira Fadilah, Tomy A. Aritonang, and Okta V. Saragih. 2019. "The Influence of Career Development and Physical Work Environment on Employee Job Satisfaction at Pt. Sinar Sosro.” Journal of Management 5(1): 53–60.
Astuti, Rini, and Iverizkinawati. 2018. "The Influence of Leadership and Work Environment on Employee Job Satisfaction at PT. Sarana Agro Nusantara Medan” 6 (1): 26–41.
Damsjik, Rasfiani. 2017. "The Influence of the Physical Work Environment, Motivation and Communication on Employee Job Satisfaction at the Donggala Regency Regional Development Planning Agency (Bappeda) Office." Catalog 5 (1): 99–108.
Dhermawan, A. 2012. "The Influence of Motivation, Work Environment, Competency, and Compensation on Job Satisfaction and Employee Performance in the Bali Province Public Works Office Environment." Journal of Management, Business Strategy and Entrepreneurship 6 (2): 173–83.
Erfin Ardianti, Febry, Nurul Qomariah, and Yohanes Gunawan Wibowo. 2018. "The Influence of Work Motivation, Compensation and Work Environment on Employee Job Satisfaction (Case Study at PT. Sumber Alam Santoso Pratama Karangsari Banyuwangi) Effect of Work Motivation, Compensation and Work Environment On Employee Work Satisfaction." JSMBI (Indonesian Journal of Management Science and Business) 8 (1): 13–31.
Ghozali, I. 2016. "Application of Multivariate Analysis Using the IBM SPSS 21 Program: PLS Regression Update." Semarang, Diponegoro University Publishing Agency. https://doi.org/10.2307/1579941.
Ghozali, Imam. 2008. Structural Equation Modeling (Li). Semarang: Diponegoro University.
Hanafi, Bayu Dwilaksono, and Corry Yohana. 2017. "The Influence of Motivation and Work Environment on Employee Performance, with Job Satisfaction as a Mediating Variable at Pt Bni Lifeinsurance." Journal of Economics and Business Education (JPEB) 5 (1): 73–89. https://doi.org/10.21009/jpeb.005.1.6.
Heni, Hermina. 2022. "The Influence of Work Motivation and Work Environment on Employee Job Satisfaction at the Watudiran Village Office, Waigete District, Sikka Regency." Holistic Science 2(1): 23–28. https://doi.org/10.56495/hs.v2i1.106.
Irma, Ade, and Muhammad Yusuf. 2020. "The Effect of Work Environment on Employee Job Satisfaction Effect of Work Environment on Employee Job Satisfaction" 12 (2): 253–58.
Julfiyati, Ira. 2023. "The Influence of Communication and Motivation on Employee Job Satisfaction at the Bima Regency Public Works and Spatial Planning Office" 1 (3): 321–30.
Kim, Yeon Hee, Soo Il Shin, Hye Kyung Kim, Myunghee Jun, and Michael Wreen. 2023. "Advanced Practice Nurses' Organization Commitment: Impact of Job Environment, Job Satisfaction, and Person-Organization Fit." Asian Nursing Research 17(2): 91–101. https://doi.org/10.1016/j.anr.2023.03.002.
Kristanti, Erlina. 2017. "The Influence of the Physical Work Environment and Non-Physical Work Environment on Job Stress and Its Impact on Employee Performance (Study at the Mojokerto City Samsat Joint Office)." Journal of Management Science 5 (1): 1–10.
Kurniati, Titi, and Jaenab Jaenab. 2020. "The Influence of the Physical Work Environment on Employee Job Satisfaction at the Bima City Library Service." SULTANIST: Journal of Management And Finance 8 (1): 79–84. https://doi.org/10.37403/sultanist.v8i1.195.
Lestari, Utami Puji, Ella Anastasya Sinambela, Rahayu Mardikaningsih, and Didit Dafriendly. 2020. "The Influence of Self-Efficacy and Work Environment on Employee Job Satisfaction." Journal of Sharia Economics & Economics 3 (2): 529–36.
Liu, Yongli, Wei Wang, and Jing Liu. 2023. “Work-Related Use of Information and Communication Technologies (W_ICTs) and Job Satisfaction of Kindergarten Teachers: A Moderated Mediation Model.” Acta Psychologica 237 (November 2022): 103947. https://doi.org/10.1016/j.actpsy.2023.103947.
Mawardi, Syamsi, Arsid Arsid, and Wahyudi Wahyudi. 2021. "Analysis of feelings of pleasure (satisfaction) with work results as measured through communication, efficacy and self-esteem." Scientific Journal Of Reflection: Economics, Accounting, Management and Business 4 (4): 850–58. https://doi.org/10.37481/sjr.v4i4.405.
Mgaiwa, Samson John. 2021. “Academics’ Job Satisfaction in Tanzania’s Higher Education: The Role of Perceived Work Environment.” Social Sciences & Humanities Open 4 (1): 100143. https://doi.org/10.1016/j.ssaho.2021.100143.
Milana, Virtanen. 2020. “The Impact of Remote Working on Employees' Work Motivation & Ability to Work.” Online, no. October. https://www.theseus.fi/bitstream/handle/10024/146232/thesis.pdf?sequence=1.
Mubaroqah, and M Yusuf. 2020. "The Influence of Work Motivation on Employee Job Satisfaction." Journal of Economics and Business Mulawarman University 17 (2): 222.
Muhraweni, Rasyid, Gunawan. 2017. "The Influence of Physical Work Environment, Non-Physical Work Environment and Communication on Employee Job Satisfaction in the General Section of the Regional Secretariat of Soppeng Regency (The Influence of Physical Work Environment, Non-Physical Work Environment and Communication To." Mirai Management Journal 02 (01): 55–70.
Munir, Muhammad Fachmi, Amar Sani. 2020. "The Effect of Discipline and Communication on Employees with Mediating Variable Job Satisfaction." Mirai Management Journal 5 (2): 2597-4084 ISSN.
Ninaus, Katharina, Sandra Diehl, and Ralf Terlutter. 2021. “Employee Perceptions of Information and Communication Technologies in Work Life, Perceived Burnout, Job Satisfaction and the Role of Work-Family Balance.” Journal of Business Research 136: 652–66. https://doi.org/10.1016/j.jbusres.2021.08.007.
Nisa, Indah Choirun, Rooswidjajani Rooswidjajani, and Yuntawati Fristin. 2019. "The Effect of Communication and Physical Work Environment on Employee Performance." Journal of Business And Management 5 (2): 198–203. https://doi.org/10.26905/jbm.v5i2.2663.
Parimita, Widya, Siti Khoiriyah, and Agung Wahyu Handaru. 2018. "The Influence of Work Motivation and Compensation on Job Satisfaction of PT Tridaya Eramina Bahari Employees." JRMSI - Indonesian Science Management Research Journal 9 (1): 125–44. https://doi.org/10.21009/jrmsi.009.1.09.
Pono, Nur Fajar, Syamsul Hadi, and Kusuma Chandra Kirana. 2022. "Analysis of the Influence of Work Discipline and Motivation and the Physical Work Environment on Employee Performance Through OCB in the Yogyakarta Special Region Manpower and Transmigration Service." Journal of Effective Economics 5 (1): 10. https://doi.org/10.32493/jee.v5i1.23942.
Son and Primary. 2020. "The Impact of Flexible Working Hours, Remote Working, and Work Life Balance to Employee Satisfaction in Banking Industry during the Covid-19 Pandemic Period." Journal of Business Management Review 1(5): 341–53. https://doi.org/10.47153/jbmr15.592020.
Rivaldo, Yandra, and Sri Langgeng Ratnasari. 2020. "The Influence of Leadership and Motivation on Job Satisfaction and Its Impact on Employee Performance." Journal of Dimensions 9(3): 505–15. https://doi.org/10.33373/dms.v9i3.2727.
SA Totalia, A. Hindrayani. 2013. Implementation in the Education and Economic Sector. Yogyakarta: Tree of Light.
Saputra, Agung Aditya. 2021. "The Influence of Compensation, Work Environment and Workload on Employee Job Satisfaction." Technomedia Journal 7 (1): 68–77. https://doi.org/10.33050/tmj.v7i1.1755.
Sembiring. 2021. "'The Mediating Effect of Job Satisfaction on the Influence of Motivation and Work Ability on Employee Performance.'" Master of Management Scientific Journal 4 (1): 131–44.
Sugiono, Edi, and Gloria Ida Lumban Tobing. 2021. "Analysis of the Influence of Leadership, Organizational Culture and Communication on Job Satisfaction and Its Impact on Employee Performance." Journal of Strategic Management and Business Applications 4 (2): 389–400. https://doi.org/10.36407/jmsab.v4i2.413.
Sukarja, Rahmat. 2020. "The Influence of Leadership and Communication on Job Satisfaction and Performance of Riau Province Education Service Employees" VII (2): 270–84.
Tleuken, Aidana, Ali Turkyilmaz, Magzhan Sovetbek, Serdar Durdyev, Mert Guney, Galym Tokazhanov, Lukasz Wiechetek, et al. 2022. “Effects of the Residential Built Environment on Remote Work Productivity and Satisfaction during COVID-19 Lockdowns: An Analysis of Workers' Perceptions.” Building and Environment 219 (April): 109234. https://doi.org/10.1016/j.buildenv.2022.109234.
Vermeir, P., S. Blot, S. Degroote, D. Vandijck, A. Mariman, T. Vanacker, R. Peleman, R. Verhaeghe, and D. Vogelaers. 2018. “Communication Satisfaction and Job Satisfaction among Critical Care Nurses and Their Impact on Burnout and Intentionn to Leave: A Questionnaire Study.” Intensive and Critical Care Nursing 48: 21–27. https://doi.org/10.1016/j.iccn.2018.07.001.
Yasa, I Ketut Manik Swardika, and I Made Artha Wibawa. 2016. "The Influence of Financial Compensation, Communication and Physical Work Environment on Employee Morale." Udayana University Management E-Journal 4 (3): 253408.
Zhang, Jinhua, Rong Huang, Qian Chen, and Guoqing Zhao. 2023. "The Relationships between Supervisor-Subordinate Guanxi, Perceived Supervisor Autonomy Support, Autonomous Motivation, and Employee Job Satisfaction: Evidence from International Hotel Chains in China." International Journal of Hospitality Management 108 (September 2022). https://doi.org/10.1016/j.ijhm.2022.103354.
Zhang, Yi, Feng Wei, and Ian Grey. 2021. “SIEs Motivational CQ on Job Satisfaction: A Two-Study Examination of Power Distance and Role Clarity.” International Journal of Intercultural Relations 80 (December 2019): 158–69. https://doi.org/10.1016/j.ijintrel.2020.11.006.
