Artificial Intelligence to Control the Consumption of Islamic Banking Customers
Abstract
This study aims to complete literacy about the application of artificial intelligence technology in business functions, namely in the consumption function. This research method is a literature review by analyzing books and literature from various databases related to the research theme. The data used in this study is qualitative data from literature studies obtained from books and articles through various databases such as Scopus, Web of Science, Google Scholar, and other valid online sources to obtain research-themed material during March and April 2023. The use of mobile banking continues to increase. The features available in mobile banking provide comfort and convenience in making transactions. This can lead to consumption patterns that are not in accordance with the rules set out in Islamic law. Artificial intelligence technology can be applied in various business functions including production, distribution, procurement, and so on. In the consumption function, artificial intelligence can be designed to control consumption so that it conforms to Islamic principles, for example consuming halal goods, excessive amounts, and so on. The artificial intelligence technology adopted in mobile banking services is expected to become one of the monitoring tools to encourage Islamic banking customers to always commit to consumption rules, and prevent all forms of deviation from the correct consumption path.
References
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Scheer, A.-W. (2019). Enterprise 4.0-From disruptive business model to the automation of business processes.
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Suhartanto, D., Dean, D., Ismail, T. A. T., & Sundari, R. (2020). Mobile banking adoption in Islamic banks: Integrating TAM model and religiosity-intention model. Journal of Islamic Marketing, 11(6).
Williams, S. (2016). Business intelligence strategy and big data analytics : a general management perspective.
Yussaivi, A. M., Lu, C. Y., Syarief, M. E., & Suhartanto, D. (2021). Millennial Experience with Mobile Banking and Mobile Banking Artificial Intelligence Evidence from Islamic Banking. International Journal of Applied Business Research, 39–53. https://doi.org/10.35313/ijabr.v3i1.121
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Zouari, G., & Abdelhedi, M. (2021). Customer satisfaction in the digital era: evidence from Islamic banking. Journal of Innovation and Entrepreneurship, 10(1). https://doi.org/10.1186/s13731-021-00151-x
Alzoubi, H. M., Alshurideh, M. T., Kurdi, B. Al, Alhyasat, K. M. K., & Ghazal, T. M. (2022). The effect of e-payment and online shopping on sales growth: Evidence from banking industry. International Journal of Data and Network Science, 6(4), 1369–1380. https://doi.org/10.5267/j.ijdns.2022.5.014
Baker, T., Smith with Nandra Anissa, L., Sheehan, K., Ward, K., Waters, A., Berditchevskaia, A., Van Den Berg, C., Campbell, N., Candsell, O., Casasbuenas, J., Cinnamon, J., Copeland, E., Duffy, E., Hannon, C., John, J., Grant, J., Klinger, J., Latham, M., Macken, C., … Ward-Dyer, G. (2019). Educ-AI-tion Rebooted? Exploring the future of artificial intelligence in schools and colleges. www.nesta.org.uk
Brown, C. E., & O’leary, D. E. (1995). Introduction to artificial intelligence and expert systems Expert Systems View project Goal Programming in Finance View project. https://www.researchgate.net/publication/312166532
BSI. (2022). Ukir Prestasi Lagi, BSI Dinobatkan Sebagai The Strongest Islamic Retail Bank oleh CIIF. Https://Www.Bankbsi.Co.Id/News-Update/Berita/Ukir-Prestasi-Lagi-Bsi-Dinobatkan-Sebagai-the-Strongest-Islamic-Retail-Bank-Oleh-Ciif.
Chapra, M. U. (2006). Islam dan Tantangan Ekonomi (2nd ed.).
Chukwuani, V. N., & Egiyi, M. A. (2020). Automation of Accounting Processes: Impact of Artificial Intelligence. In International Journal of Research and Innovation in Social Science. www.rsisinternational.org
Collinson, P. (2020). Panic buying on wane as online shopping takes over, says bank. Https://Www.Theguardian.Com/Business/2020/Mar/30/Coronavirus-Bank-Finds-End-to-Panic-Buying-While-Online-Shopping-Takes-Over.
Coryanata, I., Ramli, E. H., Martiah, L., & Puspita, N. (2023). Digitalization of Banking and Financial Performance of Banking Companies. International Journal of Social Service and Research, 03(No. 2). https://doi.org/10.46799/ijssr.v3i2.254
Davenport, T., Guha, A., Grewal, D., & Bressgott, T. (2020). How artificial intelligence will change the future of marketing. Journal of the Academy of Marketing Science, 48(1), 24–42. https://doi.org/10.1007/s11747-019-00696-0
Davenport, T. H., & Ronanki, R. (2018, January 9). HBR: Artificial intelligence for the real world. Https://Www.Bizjournals.Com/Boston/News/2018/01/09/Hbr-Artificial-Intelligence-for-the-Real-World.Html.
Duan, Y., Edwards, John. S., & Dwivedi, Y. K. (2019). Artificial intelligence for decision making in the era of Big Data – evolution, challenges and research agenda. International Journal of Information Management, 48, 63–71.
Floren, J., Rasul, T., & Gani, A. (2020). Islamic marketing and consumer behaviour: a systematic literature review. In Journal of Islamic Marketing (Vol. 11, Issue 6, pp. 1557–1578). Emerald Group Holdings Ltd. https://doi.org/10.1108/JIMA-05-2019-0100
Furqon, I. K. (2018). Teori Konsumsi dalam Islam.
Goh, T. T., Suki, N. M., & Fam, K. (2014). Exploring a consumption value model for Islamic mobile banking adoption. Journal of Islamic Marketing, 5(3), 344–365. https://doi.org/10.1108/JIMA-08-2013-0056
Haritsi, J. bin A. A.-. (2006). Fikih Ekonomi Umar bi Al-Khathab. Khalifa.
Hasan, A. R. (2022). Artificial Intelligence (AI) in Accounting & Auditing: A Literature Review. Open Journal of Business and Management, 10(01), 440–465. https://doi.org/10.4236/ojbm.2022.101026
Hassani, H., Huang, X., & Silva, E. (2018). Digitalisation and big data mining in banking. In Big Data and Cognitive Computing (Vol. 2, Issue 3, pp. 1–13). MDPI. https://doi.org/10.3390/bdcc2030018
Hayati, M. (2014). Pembiayaan Ijarah Multijasa Sebagai Alternatif Sumber Pembiayaan Pendidikan (Kajian Terhadap Fatwa Dewan Syari’ah Nasional No. 44/DSN-MUI/VIII/2004 Tentang Pembiayaan Multijasa). In ASAS (Vol. 6, Issue 2). http://www.suarapembaruan.com/tajukrencana/ironi-putus
Hidayat, M. (2010). an Introduction to the Sharia Economic. Zikrul Hakim.
Karoui, S., & Khemakhem, R. (2019). Factors affecting the Islamic purchasing behavior – a qualitative study. Journal of Islamic Marketing, 10(4), 1104–1127. https://doi.org/10.1108/JIMA-12-2017-0145
Khan, M. A. (2020). Theory of Consumer Behavior: An Islamic Perspective Theory of Consumer Behavior: An Islamic Perspective 1.
Lake, R. (2020). Mobile And Online Banking Security During COVID-19: What You Need To Know. Https://Www.Forbes.Com/Sites/Advisor/2020/06/16/Mobile-and-Online-Banking-Security-during-Covid-19-What-You-Need-to-Know/?Sh=2546b5e1206c.
Luthfiatussa, D., Mulyadi Kosim, A., & Ibn Khaldun Bogor, U. (2023). Strategi Optimalisasi Digitalisasi Produk Perbankan pada Bank Syariah Indonesia. 4, 783.
Machkour, B., & Abriane, A. (2020). Industry 4.0 and its implications for the financial sector. Procedia Computer Science, 177, 496–502. https://doi.org/10.1016/j.procs.2020.10.068
Muamalat, B. (2022). Inovasi Digital Bank Muamalat Diganjar Penghargaan Bergengs. Https://Www.Bankmuamalat.Co.Id/Index.Php/Berita/Inovasi-Digital-Bank-Muamalat-Diganjar-Penghargaan-Bergengsi.
Othman, Mohd. R., & Din, G. (2005). Ekonomi Dalam Perspektif Al Quran dan Al Sunnah. Universiti Sains Malaysia.
Scheer, A.-W. (2019). Enterprise 4.0-From disruptive business model to the automation of business processes.
Sharda, R., Delen, D., Turban, E., Aronson, J. E., Liang, T.-P., & King, David. (2018). Business intelligence, analytics, and data science : a managerial perspective (4th ed.). Pearson Education Limited.
Siqiili, M. M. Z. A.-. (2020). Online Banking In Time Of Covid-19. Https://Www.Finextra.Com/Blogposting/18897/Online-Banking-in-Time-of-Covid-19.
Stalmachova, K., Chinoracky, R., & Strenitzerova, M. (2022). Changes in Business Models Caused by Digital Transformation and the COVID‐19 Pandemic and Possibilities of Their Measurement—Case Study. Sustainability (Switzerland), 14(1). https://doi.org/10.3390/su14010127
Suhartanto, D., Dean, D., Ismail, T. A. T., & Sundari, R. (2020). Mobile banking adoption in Islamic banks: Integrating TAM model and religiosity-intention model. Journal of Islamic Marketing, 11(6).
Williams, S. (2016). Business intelligence strategy and big data analytics : a general management perspective.
Yussaivi, A. M., Lu, C. Y., Syarief, M. E., & Suhartanto, D. (2021). Millennial Experience with Mobile Banking and Mobile Banking Artificial Intelligence Evidence from Islamic Banking. International Journal of Applied Business Research, 39–53. https://doi.org/10.35313/ijabr.v3i1.121
Yusupova, L. M., Kodolova, I. A., Nikonova, T. V., Agliullina, M. I., & Agliullina, Z. I. (2020). Artificial Intelligence and Its Use in Financial Markets. International Journal of Financial Research, 11(5), 353–358. https://doi.org/10.5430/ijfr.v11n5p353
Zouari, G., & Abdelhedi, M. (2021). Customer satisfaction in the digital era: evidence from Islamic banking. Journal of Innovation and Entrepreneurship, 10(1). https://doi.org/10.1186/s13731-021-00151-x
